Refund Policy

RETURNS & EXCHANGES

OUR GOAL IS TO MAKE SURE YOU ARE COMPLETELY SATISFIED WITH THE ITEMS YOU ORDER AND YOUR EXPERIENCE WITH LIVNCHRIST DEPENDING ON THE REASON FOR THE RETURN AND THE CONDITION OF THE PRODUCT, THERE MAY BE SEVERAL OPTIONS AVAILABLE TO YOU.

* PLEASE NOTE, THAT ALL ITEMS MUST HAVE THEIR ORIGINAL TAGS ATTACHED AND BE UNWORN AND UNWASHED.

• Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. 
• If the item you’d like to return was ordered more than 15 days ago, the item is no longer available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
• If the item was purchased at an event or any other special event, we do not accept any returns or exchanges.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our Canadian & U.S. customers to retrieve the item. If international, please contact us and we will let you know the next steps. As soon as we can see there's an update on the tracking back to our facility we will send out a replacement. 
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds (if applicable)

• Refunds for store credit only. * (sale items - exchange only)
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, we can issue store credit in the form of an electronic gift card.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Only Exchanges.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@livnchrist.com.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DOMESTIC CUSTOMERS

You will be responsible for paying postage on any returns or exchanges.

We do not offer refunds.

To request a return, or for more information about our Returns Policy, please contact our Customer Service department by emailing info@livnchrist.com.

INTERNATIONAL CUSTOMERS

Unfortunately, we are unable to provide return shipping labels for customers outside Canada & the United States. If you have a problem with a product, please contact our Customer Service department.

If you have any additional questions, or to begin processing a return, please contact our Customer Service department by emailing

*Additional limitations may apply.